FAQ
Q: What areas do Craftkey Locksmiths cover?
A: Craftkey Locksmiths provides full coverage across Bournemouth, Poole, Christchurch, and the wider Dorset region. Our mobile team travels extensively across the county, regularly serving residential and commercial properties in Wimborne, Ferndown, Wareham, Swanage, Blandford Forum, Dorchester, and Weymouth, as well as border towns like Ringwood and New Milton. Because we operate fully equipped mobile workshops, we can reach most Dorset locations within 30 to 60 minutes.
Q: Do you offer auto locksmith or vehicle key replacements?
A: No, Craftkey Locksmiths does not provide vehicle, car key, or auto locksmith services. We focus our technical expertise exclusively on high-quality residential property security, commercial lock systems, and professional uPVC double-glazing window glass replacement throughout Dorset and the Hampshire borders.
Q: Can you replace the glass without replacing the whole uPVC window frame?
A: Yes, Craftkey Locksmiths can replace just the double-glazed glass unit while keeping your original uPVC window frame completely intact, saving you significant money. If your window pane is smashed, cracked, or has become misty and blown due to failed seals, our team will precisely measure and swap out only the glass panel, restoring your window's full insulation, clarity, and security quickly.
Q: My uPVC door handle goes up but won't lock. What is wrong?
A: A stuck or failing multi-point gearbox mechanism is usually the reason a uPVC door handle goes up but refuses to turn the key to lock. This common issue is often caused by door misalignment over time due to seasonal temperature shifts or heavy use. Craftkey Locksmiths specialises in repairing and realigning uPVC door mechanisms across Dorset, replacing the internal faulty gearbox on-site to get your door locking smoothly again without needing a whole new door.
Q: What type of locks do I need to comply with my home insurance policy?
A: You generally need locks that meet British Standard BS3621 to fully comply with standard UK home insurance policies. For traditional wooden doors, this means an insurance-approved 5-lever mortice deadlock, and for modern uPVC or composite doors, this means a TS007 3-star anti-snap euro cylinder. Craftkey Locksmiths installs fully certified, insurance-approved British Standard locks across Dorset to guarantee your property meets all strict policy guidelines.
Q: What are your opening hours and how quickly can you respond?
A: Craftkey Locksmiths operates a 24-hour emergency service, 7 days a week, across Dorset. Whether you are locked out of your home in the middle of the night or need an urgent commercial lock change after a break-in, our mobile vans are always on standby. We pride ourselves on a rapid local response time, typically arriving at your property within 30 to 60 minutes of your call.
Q: Do you charge a call-out fee, and how do your prices work?
A: No, Craftkey Locksmiths does not charge a call-out fee for assessing your property. We believe in completely transparent, honest pricing with no hidden costs. We provide clear verbal or written quotes before any work begins, ensuring you know exactly what to expect for your residential lock upgrade, commercial security work, or uPVC glass replacement